Shipping & Returns
We've extended our Return Policy for the holidays! Orders placed today through the end of the year are eligible for return until January 15th, 2021 or within 30 days of delivery (whichever date is later).
Shipping methods available:
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*Standard Shipping does not apply for certain remote locations in Canada. We will notify you if we cannot use our standard shipping method and offer an alternative option.
We are unable to ship to P.O. Boxes.
We are unable to fulfill orders outside of Canada at this time. Please use the flag drop-down menu at the top of the page to visit one of our International sites.
Online Return Policy (Free + Easy Returns)
Thank you for choosing The Original Muck Boot Company®! We are committed to 100% customer satisfaction. If for any reason you are not satisfied with your Muckbootcompany.ca purchase, you may return it under the below conditions:
- Returned items must be new, unworn or unused and returned within 30 days of the date the products were delivered. We've extended our Return Policy for the holidays! Orders placed today through the end of the year are eligible for return until January 15th, 2021 or within 30 days of delivery (whichever date is later).
- Returned items must have all outer and inner packaging materials, products with original tags and labels with purchase in place.
- Ensure each item to be returned is submitted in your Return Request.
This is our promise to you. Please be sure the product is in new condition with the original packing material, tags and labels in place
Contact our Customer Care team for more information.
Shopping Our Site
Once you have confirmed your order, you will receive two e-mails:
- Order Confirmation Email: The first e-mail will be sent immediately to the e-mail address you provided during checkout, to confirm the order. This e-mail will contain your order number. You will need this number to track your order online or to make a return or exchange at a later date.
- Shipment Notification Email: The second e-mail will be sent once the order has been processed and shipped from our distribution center. This e-mail will contain the UPS tracking number for your purchase.
All orders are subject to bank authorization prior to processing. Your credit card will be billed once the order has been processed and shipped from our distribution center. Your credit card statement may say HSP Footwear Muck Boots as Honeywell Safety Products (HSP) is the parent company of The Original Muck Boot Company ®.
Payments We Accept
Muckbootcompany.ca accepts the following forms of payment: Visa, MasterCard, American Express, and Discover. At this time we cannot accept cash, CODs, checks, money order, or bank gift cards.
We accept :
The Name and Billing address you provide must match the Name and Billing address on record with your credit card company. Your credit card will be billed once the order has been processed and shipped from our distribution center. We do not accept foreign credit cards or cards issued outside of Canada. All credit cards must have a billing address within Canada.
Secure Safe Shopping
Although we cannot guarantee the security of internet transactions, we are using industry standard encryption to ensure that the information you send us reaches only The Original Muck Boot Company ®.