FAQS

Order

We currently accept Visa & Mastercard credit & debit cards, American Express, Apple Pay, Google Pay, and Shop Pay.

When you reach checkout, enter the code into the Discount field and click Apply.

Please note that discount codes are not valid in conjunction with any other offers and are only applicable to select merchandise. All discount codes are provided by us, we do not use third parties.

Unfortunately no. Our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has been placed.

We are committed to 100% customer satisfaction. If for any reason you are not satisfied with your muckbootcompany.ca purchase, we will gladly accept your return of unworn merchandise purchased from muckbootcompany.ca within 30 days from receipt of your order.  

Unfortunately, we are unable to offer direct exchanges. If you wish to order a different pair or change the size of your product, we advise you to return the item(s) to us and place a new order for the desired replacement item(s).

Yes, e-gift cards are available for purchase!

We hope you’re happy with your purchase. However, if you believe the product you received is faulty, please contact cs@muckbootcompany.ca to discuss the issue(s). If you are able to include a description of the problem with item(s), as well as some images of your item(s) that will help expedite the process of reviewing any warranty claims. Please note all warranty claims are reviewed on a case-by-case basis.

PRODUCT

IT'S ALL IN THE DESIGN. ALL MUCK® BOOTS ARE 100% WATERPROOF KEEPING FEET WARM, DRY AND PROTECTED IN HARSH WEATHER AND MESSY WORKING CONDITIONS.

THE SECRET: Our exclusive, self-insulating, waterproof NEOPRENE shell construction.

The NEOPRENE bootie material acts as a "neutral medium" between inside and outside temperatures. Naturally lightweight, and very comfortable, the material keeps the foot and lower leg warm and protected in cold and wet conditions.

Natural rubber overlays act as a protective skin for the upper bootie. The upper has a triple-reinforced toe area and quadruple-reinforced heel area. The outsole is made of high abrasion natural rubber. The rubber in the boots will stay flexible for years.

Yes, all Muck Boot wellies have removable insoles.

SIZE

For more information on sizing, visit the Size Guide.

Visit Size Guide

TIPS FOR MEASUREMENT

Measure your feet regularly as they can change shape and size over time.

Different styles use different lasts in construction therefore sizing may vary with a new style.

Feet are 3-dimensional, any measuring device can only approximate your true size.

SIZE vs FIT? Everyone’s feet are individual, and we know correctly fitting boots are important. Remember SIZE and FIT are different and any size guide can only be indicative. Fit is affected by the style, last and manufacturing technique used. In most instances our sizing runs true but using our measuring guide will help direct you to the right choice. The correct fit allows for room in the toe box (your feet get longer flatter and wider when under load) and no heel slip. Too big and the heel slip risks damage to you and the boot. Too small and you risk black and bruised toes as they hit the end of the boot. For those who are a half size, order the next size up. Women’s styles are specifically built on a women’s last, which has a slightly slimmer foot shape to men’s styles. Our unisex styles are slightly roomier than our women’s styles.

Our Size Guide will help you find the perfect fit.

Our boots come in standard, medium width.

For those with wider feet, we would recommend our unisex styles as they tend to be roomier than women’s styles.

While we have invested heavily in our shape and sizing, our boots often do not have a lacing system to customise the fit. If your boots slip at the heel, placing heel grips inside will help secure your foot and minimise internal wear.

Neoprene has several features that lend it to making boots – waterproof, self-insulating, breathable, shock-absorbing, flexible, and exceptionally comfortable. However, its stretch-ability also means we can accommodate a range of calf shapes and sizes than regular boots. We also have a collection of mid-height wellington boots that offer all the style and practical benefits of our wider calf wellies, but with a lower cut that many find more comfortable.

CARE

For more information on care, visit the Care Guide.

Your new boots are constructed with high-grade natural rubber. As a natural material, it is important your rubber boots are maintained and stored appropriately to prolong their life.

Read more on our Care Guide.

For leather products, we would recommend cleaning with a damp cloth, and use a stiff shoe brush to remove stubborn dirt. Nourish the leather to keep them supple and resistant to water penetration.

For minor punctures, the natural rubber can be repaired with sealant found in local hardware stores. We recommend Stormsure Flexible Adhesive. First, clean the punctured area thoroughly with mineral spirits. Then, apply the sealant over affected area and wipe to a thin film. The sealant should air dry for at least 24 hours.

EMAILS

If you subscribe to our newsletter, you will be the first to know about the latest styles and sales promotions available on www.muckbootcompany.ca

If you wish to unsubscribe from our newsletter, you can unsubscribe the following ways:

1) Unsubscribe using the link at the bottom of the emails we send to you

2) Contact our customer service team at cs@muckbootcompany.ca and one of our team members will be able to assist.